Chris
Nuñez

BBA Senior Banker with over 10 years of CX; aspiring to work in tech.

my future hacker - LJN

About me

I’m a Senior Banker at Bank of America with over 10 years of customer experience. I'm driven by making an impact in the lives of my clients. I've discovered my passion for tech at the bank through troubleshooting devices, explaining cloud concepts to business owners, and protecting everyone from cyber-threats. My goal is to use my transferable skills for a career change into I.T.

My Skills

RELATIONSHIP MANAGEMENT

The purpose of relationship management is to deepen the relationship with the organization. This is done by discovering the client's goals and needs, ultimately building trust and a positive experience.

SMALL BUSINESS DEVELOPMENT

Small business development entails tasks, processes and fintech to develop and implement growth opportunities for start-ups.

FINANCIAL PLANNING

Goals are ever-changing; there is no need to figure it out alone. Financial Advisors pave the way to create a life plan with products and a timeline that lead to success.

DIGITAL AMBASSADOR

The banking industry continues to transform into a fintech environment. New online tools and features are demoed to promote the digital realm comfortably.

Work Experience

SENIOR BANKER

Bank of America / Jul 2023 - Present

Experienced Senior Banker with a focus on client relationship management, on-boarding, and operational compliance. Demonstrating expertise in proactively connecting with clients and introducing a team of experts for complex needs, optimizing the client experience.

BUSINESS OWNER SPECIALIST

Bank of America / Apr 2022 - Jul 2023

Deepened client relationships, identified financial needs, and delivered tailored solutions to small businesses. Consistently met or exceeded sales targets, demonstrated a passion for helping clients, and possessed strong communication, adaptability, and critical thinking skills.

RELATIONSHIP BANKER

Bank of America / Dec 2019 - Apr 2022

Engaged clients to promote self-service banking, processed transactions securely, and built relationships. Demoed technologies as the digital ambassador while educating clients on fraud prevention.

CLIENT SERVICE REPRESENTATIVE

Bank of America / Aug 2018 - Dec 2019

Provided security-focused support, addressing fraud and identity theft concerns, and ensuring the integrity of financial transactions. Proficiency in financial systems and effective communication skills were essential for success, demonstrating my ability to handle sensitive data securely.

Education

BACHELOR OF BUSINESS ADMINISTRATION

Georgia Gwinnett College - Aug 2013 - Dec 2018

"For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you hope and a future."

Jeremiah 29:11